When is customer service available?
A friendly representative is waiting to answer your questions.
We're here Monday to Friday from 10 AM to 6 PM Indian Standard Time
Email us at
shop@vikramphadnis.com.
OR
Give us a call if your question is time sensitive. You can reach us by phone at (00) (91) 9870454000 / (022) 62367592 / (022) 62367593 (Monday to Friday from 11 AM to 6 PM Indian Standard Time)
Do you charge for shipping?
Free Shipping Only PAN India.
International couriers will be charged on the weight of the item(s).
WHERE DOES VIKRAM PHADNIS SHIP TO?
We ship Worldwide.
Who does deliveries for us?
Our goods are delivered by world's leading logistics company such as B4 Express Logistics.
What is the estimated delivery time?
Product will be shipped within 3 Weeks from the date of purchase. For some orders it may differ from one item to another.
Delivery times vary across India & orders are delivered 1-7 working days after dispatch depending on the PIN Code accessibility.
How do I track my order?
Since we take about 3 Weeks to dispatch your product, we request you to track your order after 3 Weeks of placing it.
An email is sent to you after the order is shipped. It contains the tracking number and details of the courier provider. You can also track your order by clicking on the option Track Order on VikramPhadnis after logging in. If you do not have an account, please register and login.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team.
Give us a call on Landline – (00) 022 62367592 / 022 62367593 or Mobile No. (00) +91 9870454000 (11 AM to 6 PM, Monday to Friday) or email us at
shop@vikramphadnis.comFor further information please read our
Shipping PolicyI have received a damaged product, what should I do?
If you have received a damaged product, you need to inform us at
shop@vikramphadnis.com of the issue within 48 hours from the date of receipt of product.
Any communication received after 48 hours of delivery shall not qualify for return.
Returns or Exchanges of an unwanted or wrongly ordered product/s
How do I make payment?
You can place your orders through Credit Card, Debit Card and Net Banking. We accept Visa, MasterCard and American Express cards.
Please read our
Product & Payment PolicyCan I email my questions or concerns?
Email is the best way to contact us. Just send a message to
shop@vikramphadnis.com, and we'll have an answer for you within 24 working hours.
For the fastest response, be sure to mention
"Vikram Phadnis" in the subject line and include your name, telephone number, address, and your order number in the message body.
Bulk Purchase Inquires:
Feedback:
Email us at
shop@vikramphadnis.com. Please mention "FEEDBACK" in subject line.
